This is a problem with the gas valve for the affected burner. The cost of replacement nobs is outrageous! General Electric WB31K10016 Gas Range Burner Grate, Black . Hi - Cafe Gas Cooktop Knob Kit Model # CXCG1K0PMSS is not compatible with your GE Profile Gas Cooktop Model # PGP990SEN1SS. Learn more at https://www.cafeappliances.com/custom-hardware When I was looking for a range there are two things that were a must have, we really wanted a Duel Fuel Range and we wanted a 36 inch range. Uniform Commercial Code › U.C.C. I AM Very Disappointed. Many customers bring up safety concerns, especially with the gas ranges, as this can result in gas leading in the home. If you can use a screwdriver and a wrench and can fog a mirror, you can do this repair! Great marketing on their part, they must maker a fortune in parts. Totally disappointed with the cheap quality knobs.I see it as a scam to make money with parts that are bound to break in matter of weeks. With its signature Pro Style and Matte Finish, GE Cafe Series merges style and technology in the kitchen. E. ennoble Premium Member. Left and right arrows move across top level links and expand / close menus in sub levels. Private messages do not impact your company rating. Luckily, I took the initiative to register my products with model numbers and serial numbers after they were installed in my new house. I repaired them by wrapping foil tape around the stems and fabricated the shims that fell out from metal foil used in roofing. I have read and agree to the Pissed Consumer. - ARTICLE 2 - SALES (2002) › PART 3. We experienced a broken *** on our GE Cafe range and had to pay $60.00 in order to replace it. Yes agree there is a problem with these knobs. Joined Jun 4, 2017 Messages 2 Location USA. Skeptical, I left my number/name since I didn't want to stay on hold on my cellphone. Check Temperature Control Knob if using Temperature Cooking to make sure set temperature is higher than actual internal … The knob can only be turned in a counterclockwise direction. GENERAL OBLIGATION AND CONSTRUCTION OF CONTRACT › § 2-315. It is normal to have a 5-15 second delay from when the hot water knob … Ge Appliances Range. The sleeve bearings that fit GE Cafe 36" Cooktop knobs are https://www.amazon.com/gp/product/B006AWM528/ref=oh_aui_detailpage_o02_s00?ie=UTF8&psc=1. Jun 4, 2017 #20 rpatrizio said: Add me to the list. It then took awhile (they seem to have a bad computer system since the customer service rep also took a long time and then told me the system was down and she had to call me back to verify the order....she did call back and had to take my credit card info all over again because the system didn't save the info), and, at the end, Audrey said that it would actually be $80 (she offered to ship overnight but I said standard mail would be OK, because I didn't want to be charged extra). 1. ** SEE UPDATES BELOW **This version edited to speed up the parts where nothing is happening.The cooktop is beautiful and easy to keep clean. I'm so disappointed with this stove. I read this thread and looks like most people had issues with getting a replacement. Learn appliance repair online from experts at the Master Samurai Tech Academy! I went to the support page on GE's website, clicked on live chat, and a customer service rep immediately joined the chat. Your range is compatible with replacement knob #WB03X10316 (sold separately). ... One of my plastic burner knobs cracked. Called GE today once again and this time they agreed to send me a 5 *** replacement set at no cost (although they are on backorder---- probably because this happens to so many people). If this is a new unit: Allow about 24 hours for the unit to cool down and stabilize after initial installation. So you don't have to wait around for a refrigerator repair person or pay one, either. Review #523640 is a subjective opinion of This is what’s are needed to heat up a stovetop burner fully. She was able to pull up my registered product by using only my phone number. Katie for Model Number 317b6641p001. They keep breaking on us as well and we are not 'hard' on things. If any interrupted or abnormal dispenses are experienced, please use the hot water feature (Cafe Series models) and dispense 10 oz of water, at any temperature, to purge the system. 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