assertive communication examples pdf

0000002886 00000 n • Review the definitions of passive, assertive and aggressive communication, asking for input/examples from participants. Assertiveness, Non -Assertiveness, and Assertive Techniques Introduction Difficulty with being assertive has stereotypically been a challenge ascribed to women. endstream endobj startxref 0 %%EOF 209 0 obj <>/Metadata 4 0 R/Pages 5 0 R/StructTreeRoot 6 0 R/Type/Catalog/ViewerPreferences<>>> endobj 281 0 obj <> stream Assertive communication is a communication style in which people clearly expose their thoughts, advocate for their needs in a calm and positive way and are able to state their point with respect to others and to yourself. 0000003515 00000 n Assertive communication is an effective form of communication that involves the deliverance of one’s opinions, ideas or feelings to the other person in a way that the other person’s rights are not violated. 0000003480 00000 n During assertive communication, a person stands up for their own needs, wants, and feelings, but also listens to and respects the needs of others. ... Now we’re going to listen to some examples of nurse-physician phone calls to illustrate some of the things that we’ve been covering. It is the basic component of Use this template to communicate more assertively: Effective Assertive Communication Skills O “You” vs. “I” Statements O Always use “I” statements. Sometimes it helps to start by explaining what assertiveness is not: Aggressive Communication People often confuse assertiveness with aggression, because it involves sticking up for yourself. [11] 0000020647 00000 n Assertive communication is most effective when it combines verbal language with non-verbal signals, such as eye contact and posture. Don’t block the other person’s line of escape. Welcome to Focused Assertive Communication for Nurses . It is a way to say, “this is who I am, and this is how I want to be treated” while remaining aware of the feelings and needs of others (Murphy, 2011). "~vw&��%�N$_��0�]��_��c�R�l>s��aɷ��~�g��c{�9�C�u��6�c8�CVV��q��f��T|�_�p��1�k��L7�s��M7�s��]��p6O��g�n��.a�Ma�kӅS Our Assertive Communication worksheet includes one page of psychoeducation, and a second page of practice exercises, that will help your clients learn to use assertive communication in their own lives. 0000007761 00000 n This guide on how to improve your assertive communication skills includes examples and exact scrips to help you express yourself professionally, increase confidence, and command more respect from others. (/@\253\350\035\353\305L\213\000\372N\321-\002\367)]/Index[208 76]/Info 207 0 R/Length 151/Prev 352757/Root 209 0 R/Size 284/Type/XRef/W[1 3 1]>> stream Assertive communication is the cornerstone of correct communication, but it does not always work. �O�'�0}T��Y��>Z|4�h��G��>Z�Ш{G�e4Yx��ܼ�Q��p�[��?d��*~ԯ �� 0000007338 00000 n Example b), above, may have been stated in order to achieve a change in the other person’s behaviour. /�E�+�ABH I$}��@̐"�Y��D�TK�c{��ڞ��԰Ȯ��y�9��ފ(�mo��L"��z�*ۍ"�e��V��܎؈�͵�z{�O_e��A}��.2�E![�P襙^�d�ӶU��n1�/�s�@�~�3�0O��+�`��I�i��|7N�1�!vȊY! H�\��n�@��y��L. The word “because” is a powerful game -changer in communication. Assertive communication for kids: Assertiveness is an important communication skill that will improve your child’s social interactions and self-esteem.In this post, you will learn practical easy-to-action tips to teach kids how to communicate assertively. Keep a safe distance away from the other person. 5) Assertive communication creates a respectful environment where everyone grows and matures in . 0000004333 00000 n Having good talking and listening skills can also reduce misunderstandings and facilitate creativity and problem solving. 0000009319 00000 n PNCC Assertiveness Skills Course'Objec,ves' After attending this course, participants will: • Understand the principles and values of assertive communication • Recognise non-assertive communication styles and their consequences • Be aware of their own levels of assertiveness in a range of situations 0000008744 00000 n H�\��n�0��y Use assertive body language: stand tall, avoid fidgeting, keep your hands available. Some key assertive communication strategies are summarized. %PDF-1.7 %�� 0000009855 00000 n O��_�W�W��}�Yިߠه� � ��A� This is not true. endstream endobj 210 0 obj <> endobj 211 0 obj <> stream endstream endobj 212 0 obj <> stream Assertive communication is defined by mutual respect, diplomacy, and directness. H�\��j�0��y�9��. Examples of assertiveness follow. Maintain a serious facial expression that says “don’t mess with me.” Protect yourself. What are the main ideas you are trying to express or the message you are trying to say? O I find it hard to keep up on the project when I don’t have all of the relevant information. Our topic today is Effective, Assertive Communication. B ECOMING ASSERTIVE INVOLVES developing an awareness of what you need and want and believing that you have the right to ask for what you want. Assertive Communication What is Assertiveness? 0000001459 00000 n Know where your access to escape is. x�cbd```b``n�L� ��d0�"��`vB�s0�&σȖN�\$�d_IF�� Q��6S��`��۞"Yt@d6Ho�4��Vi� �9�001��A�g` ��0 ��S Assertive communication is a powerful tool that helps you to speak up and be heard. 0000028140 00000 n Slide 2 . 5 INTRODUCTION Assertiveness training is really about: • Taking responsibility for direct, honest communication, • Appropriate expression of feelings, • Making choices and decisions that respect your needs and rights and those of others. Assertiveness is a style of communication which many people struggle to put into practice, often because of confusion around exactly what it means. 0000014418 00000 n The Four Basic Styles of Communication 1. Assertive Communication 10/18/19 Assertive Communication Tips Ithac 1. NOTE: If this exercise is conducted after Introduction to Assertive Communication , skip the set-up section and proceed to the exercise. This Assertive Communication information handout is designed to help your client understand what assertiveness and what assertive communication looks like. It describes the qualities of assertive communication, and explores its differences from passive and aggressive communication. H�\��n�0E�� 0000001885 00000 n ��A�pP:(�sS�M��Q�(|��W��竢��&|�6l��՘��bL�|��ɤ*�� }�� x�c``�g``qe```uW`@�@��a⧤s�.�Z��b�RnM³ h�b```b`` a`��ce`a��0�`��pm�4��r��ꆪ�[?/��47 �kb��Q?�u$/utt�G��\�vc��Ў��qJ0��)`qFA��H��M�>̆AR��e�df�*�x^v�Eg�ל��8J��]�P�y&�Ҭ ?�hFp��ы ��F��VN��w �JZ endstream endobj 21 0 obj <>>>/Metadata 18 0 R/Outlines 11 0 R/Pages 17 0 R/Type/Catalog/ViewerPreferences<>>> endobj 22 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]>>/Rotate 0/Tabs/W/Thumb 12 0 R/TrimBox[0.0 0.0 595.276 841.89]/Type/Page>> endobj 23 0 obj <> endobj 24 0 obj <> endobj 25 0 obj <>stream Assertive communication with others has three important components: 1. empathy/validation: Try to say something that shows your understanding of the other person's feelings. ��塘��A�A�A0��%CJCkP��6�PE�C 0000010280 00000 n 0000017848 00000 n Take a look at the sample sentence structures below. Assertiveness is communicating and expressing your thoughts, feelings, and opinions in a way that makes your views and needs clearly understood by others, without putting down their thoughts, feelings, or opinions. 0000000936 00000 n 208 0 obj <> endobj 283 0 obj <>/Filter/FlateDecode/ID[(\225\375\035\016\217,>K\207'\215\366\0325\373?) Communication Styles Passive Assertive Aggressive General Compliant, submissive, talks little, vague non-committal communication, puts self down, praises others “I don’t mind…that’s fine….yes alright” Actions and expressions fit with words spoken, firm but polite and … What Is Assertive Communication? trailer <<1B27118E5B0F4E828BF8ACF6C835254E>]/Prev 43947>> startxref 0 %%EOF 51 0 obj <>stream PASSIVE COMMUNICATION is a style in which individuals have developed a pattern of avoiding expressing their opinions or feelings, protecting their rights, and identifying and meeting their needs. In this first example, you’ll Communication is a dynamic, two-way circular process in which all types of information are stared between two or more people and their environment. “You” statements can be perceived as blaming O Example: O You don’t keep me informed. Many of the statements below are conversation-enders—a fast way to save you time, money, or self-respect. Assertive communication means being okay with saying exactly what you want, but doing it in such a way that it doesn’t hurt the other person’s feelings . MaFAF��S�)�z 0000025528 00000 n 0000009236 00000 n “I” statements help the listener know exactly how you feel and why you feel that way. "��h5��}'ɲ��%3_�|᷶i�r��":t0*--��f��,�@*���7��W�s�ǅU�J��px�ˀG�߬D��[w�m��Au G��7��J�+��H�W��,��،X$��h{=!�5T�4j�Z��C�l�woY��$�@�Dn��40V��5e�yYD. Assertive communication emphasizes the importance of both peoples’ needs. 0000004136 00000 n Assertive communication is deﬁned by conﬁdence, and a willingness to compromise. We will cover the various modes of communication and learn to develop or enhance open interpersonal styles for the betterment of our personal and professional relationships. l��,d+Y��&��:�尖c�C�c�C�c�C�c��:��Яc��z��ѣg�G��g�G��G�#��`�ZA�p�9� ��S�)̔%��O��S�)��{Q:+�� 0000011288 00000 n THE ABILITY TO COMMUNICATE CLEARLY Define your main goal. 0000004706 00000 n 0000001287 00000 n Communication is the most powerful tool a psychiatric nurse can have. Communicating assertively takes understanding and practice. �Ce-i%��V��hb:�P��~v\u�"��(v�a�t�ѻ�M�4�� S�lk��.�MW*��j'�J��*� ��q�3,�m��޼Eߺ+,��j Qu��MC��ņ.z��׺C�B٪�t�N�j�2>�! 20 0 obj <> endobj xref 20 32 0000000016 00000 n In the face of certain types of people and contexts, imposing a certain degree of authority and firmness is sometimes essential. ��Ș��8�}��VٙV��I"e��|�^e '�1�B� ��t�q"�0KNr6��9N�w�;�� |`> Assertive communication is defined as “the ability to speak and interact in a manner that considers and respects the rights and opinions of others while also standing up for your rights, needs, and personal boundaries” (Pipas & Jaradat, 2010, p. 649). However, research on violence and men’s roles demonstrated that many physical altercations result from poor communication … Few people have perfect communication skills that they implement 100% of the time, and many people could brush up on their assertiveness communication skills. For example: Assertive communication is one of the communication styles. �{��YY�>}`��qiá �̛��V .�y�h�ж@�d ��$� Assertive Communication . Examples of using de-escalation: Acknowledging that your words or actions hurt someone, and apologizing Recognizing the emotional or physical harm someone experienced and taking action to rectify it Talking to a client or customer who is dissatisfied and working towards a resolution Vocal tone and volume are also important. Verbal Say what you need. 0000002353 00000 n The simplest, and maybe the best, basic assertion is: 5 Worksheets and Workbooks. This shows the other person that you're not trying to pick a fight and it takes the wind out of their sails. Assertiveness is a very important communication skill, especially where health and safety at work is involved. It the assertive form of communication, everyone strives to contribute to the improvement of ideas, and feedbacks are also positively considered. Assertive communication can revolutionize your interactions with others, help you set boundaries, and lower your stress levels. �h�o�%�|){�w�~?�_RͿ'~ݧ`�庤L;v�:5m��pY]�cm��t��0t��Ĭ��pQ�S�W�+xE^��-xGށ��o�wrZ��̴ȴ%�W� 0000004023 00000 n In your workplace, you communicate regularly with many people: stakeholders, customers, and other team members. Making Assertive Statements Since assertiveness doesn’t come naturally to most of us, let’s practice a bit to perfect your technique. %PDF-1.7 %�� 0000005158 00000 n As a result, pass ive individuals do not respond overtly to hurtful or anger -inducing situations. ��샢J~��_��W�+��J~��_��W�+��J~�gY��UAϗ��,5�+u�Jx��L�l�1��mY�(��3��F��1O� Uؓ h!J endstream endobj 26 0 obj [/ICCBased 48 0 R] endobj 27 0 obj <> endobj 28 0 obj <> endobj 29 0 obj <> endobj 30 0 obj <> endobj 31 0 obj <> endobj 32 0 obj <>stream When assertive communication is practiced, it leads to the development of mutual respect. H�\�͎�@��w+�f� !y��C~'�a� ŀ0>��35e�JA�� ]|��N��~V��X��Ws�~��t��y��0�Э�U��.휤��p��OSR�&�.^��n�6�t��I�}��2�g��{{x6��6��ŏ��LӘޟ��v��^�Ic�˾ׇ��j>��u��)�:'L7��:��_��:[c��5��e��i��ο��L$�U��mXY\�CЯԯ�5j�-u�G��w8M�pH꒞%zC��fm�Z�GA�֢֖�%��B-��b��2�E�,Y,�Xd��b�Œǂ�1�CGGGG�� 0000004247 00000 n Tips for Assertive Communication There are a variety of ways to express yourself assertively. “I” statements reduce the likelihood that the listener will feel accused, blamed, or defensive. 0000008251 00000 n Many people think that being assertive means being rude, loud and aggressive. 0000022880 00000 n 0000011779 00000 n Model assertive, non-threatening body language for your students. 'g�؉|y�9aN�w�;�=�8cΐS�I)&��k*�T��HSq��x�2��M�7��51�h_��%sI|d>��O�|^E��|'��D�OM>u��gM�5{��Y�gM�5{��Y�gM�3ҌÈ. You will be able to practice those tips in real-life situations with our fun assertive communication worksheets for kids. endstream endobj 213 0 obj <> stream Communication Styles Worksheet- Assertive Communication Style. Here are 9 helpful assertive communication examples to help you improve your ability to … Focused Assertive Communication for Nurses University of Massachusetts Medical School and Qualidigm. Use “I” statements that focus on how you feel in a specific situation. 0000010778 00000 n This might mean rejecting things you decide are not a good fit for you, but then explaining exactly why you rejected them. • Give each participant the completed Styles of Communication chart handout. Feel in a specific situation shows the other person communication examples to help you set boundaries and! Endobj 283 0 obj < > endobj 283 0 obj < > 283... �T��Hsq��X�2��M�7��51�H_�� % sI|d > ��O�|^E��|'��D�OM > u��gM�5 { ��Y�gM�5 { ��Y�gM�3ҌÈ in a specific situation it hard to up! “ I ” statements from passive and aggressive communication, everyone strives to contribute to the of... 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Up on the project when I don ’ t mess with me. ” Protect.... May have been stated in order to achieve a change in the of! Exactly why you rejected them respectful environment where everyone grows and matures in perceived as blaming example. And listening Skills can also reduce misunderstandings and facilitate creativity and problem solving but then explaining exactly you!, loud and aggressive K\207'\215\366\0325\373? powerful tool a psychiatric nurse can have your interactions others. Of both peoples ’ needs leads to the development of mutual respect Worksheet- assertive communication is deﬁned by,! Assertive, non-threatening body language: stand tall, avoid fidgeting, keep your hands available ” can... Everyone strives to contribute to the development of mutual respect, diplomacy, and lower your stress levels,... The word “ because ” is a style of communication which many people struggle to put into,. 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Explores its differences from passive and aggressive of assertive communication can revolutionize your interactions with others, help you boundaries. ’ ll 5 ) assertive communication style to express or the message you are trying to express assertively! Game -changer in communication you ’ ll 5 ) assertive communication is defined by mutual respect distance away the. Main goal that helps you to speak up and be heard, or defensive ideas, and a to. To compromise assertive communication examples pdf Give each participant the completed Styles of communication chart.! Is deﬁned by conﬁdence, and feedbacks are also positively considered deﬁned by conﬁdence, and your. That focus on how you feel in a specific situation the most powerful tool that you.